IT Service Management (ITSM), Information Security and Software Delivery Resource Center

The IT Service Management and Security Resource - Maximizing IT Business Value through service management, security, and business resilience solutions


	The Service Management Resource Center (SMRC): Critical Success Factors for IT Professionals The Resource Center shows how you can better manage business infrastructure, through a variety of resources such as white papers, analyst reports and demos. Register once for free access

Visibility

Control

Automation

Expertise to ensure that your organization has a clear view of services and assets.

The latest intelligence on
how to safeguard your organization's valuable information resources.

Building an agile organization through reliable technologies and processes.

Service Management Simulator
This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help players understand customer pains, the benefits of ITIL-based process, and how the business as a whole can improve Service Management. It's a fun way to build on your Service Management and ITIL skills.
Register once to play

Pulse Report and Industry Launch Perspective
A recap and review of the recent Pulse 2009 Service Management Conference.
Register for podcast

Convergence of business & IT assets creates a dynamic infrastructure.
IBM Service Management helps organizations manage their dynamic infrastructures and remain competitive in today's digitally-connected environment.
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Free e-book: The Business Impact of Enterprise Asset Management
Download this free e-book to get a straightforward, jargon-free look at how EAM is changing the world of business.
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Service Management Self Assessment Tool
Find out what you need to do to adopt an integrated, services oriented approach to managing your organization.
Register and download FREE.

Analyst Report: IBM Tivoli Energizes Green Savings for the Data Center
Read this free Aberdeen Group Market Alert to learn how you can gain a consolidated view of the data center. Register once to download

Free e-book: Short Guide to prioritizing Security Spending
How to handle the economy downturn while maintaining effective security practices. Get this free e-book by Dan Sullivan, Redmont.
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Buyer's Guide: Remove Barriers to Innovation by Choosing the Right Identity and Access Management Solution
Here's how you can control access without hindering innovation.
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Free Analyst Report: We Have Met the Enemy and the Enemy is Us
Nemertes Research reports how identity-based access lifecycle management tools meet contradictory trends: freer access to data with tighter control.
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Service Management for Industry Solutions
Different industries have different needs. But today's economy is challenging every industry to do more with less. Learn how IBM Service Management is the difference between your technology's success and your business' success.
Learn more

Free White Paper: Using ITIL to Address the Disconnect Between Development and IT Service Management (ITSM) Teams
Are your development and service management teams not in sync? Find out how to get them on the same page.
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White Paper: Create a Secure Collaborative Environment
Good collaboration is essential to business success. But how can you ensure that all collaboration is secure?
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White paper: The Demand for Security
Accessing identity and border management investments in a time of challenge and change. Authored by the University of Michigan and IBM.
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Free Analyst report: Enterprise Strategy Group on Tivoli Process Automation Engine
IBM's recently introduced Tivoli process automation engine targets data center decision makers struggling to improve the efficiency and productivity of their IT management environments, while attempting to scale up emerging data center technologies such as server virtualization, SOA, and Web 2.0.
Register once to download

White paper: Next Generation Data Protection for Mid-Sized Companies
An overview of next-generation data protection and recovery options that are designed and priced specifically for small and midsized businesses (SMBs).
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Webcast: Introducing Tivoli Storage Manager 6
Learn how to manage more data with fewer resources and to reduce costs while improving service levels. This major upgrade of Tivoli Storage Manager will keep IBM on the leading edge of enterprise-class data protection and unified recovery management, staying ahead of the ever-increasing growth in digital information, no matter where it resides. Register once to play

Case Study: The Evolution of Build and Release Management for Effective Software Delivery
Case study/survey by Hurwitz & Associates provides guidelines to reuse common components, automate production in each phase of software development, and manage quality through repeatable processes.
Read more.

White Paper: Creating and Managing Value with IBM Tivoli Service Management Center for System z
Does the sprawl and complexity of distributed infrastructures have you spending too much time fixing problems? Learn how automating processes can help free up time to drive innovation.
Register once for free download



	IBM is the world's largest information technology company, with 80 years of leadership in helping clients innovate. Drawing on a breadth of capabilities and best practices from across IBM and our extensive partner ecosystem, we offer clients within every industry a wide range of services, solutions and technologies that can help them improve productivity, respond rapidly to the needs of their business and reduce development and operations costs. For an overview of IBM's Service Management offerings, visit: http://www-01.ibm.com/software/tivoli/solutions/vca/.

Free e-Book offer

End-to-End Service Management using the IBM Service Management portfolio
This book is a major reference for IT specialists working on implementing ITIL-based Service Management solutions using Tivoli products. IT managers, IT architect, and pre-sales technical specialists will also benefit from information presented in this book.
Register for free download

The Tale of a Smarter Planet
The story of a smarter planet, and how the world is interconnected economically, socially, and technologically.


	Webcast Series: IBM Service Management Jams Check out a new Service Management Webcast every Tuesday. Here are some upcoming Webcasts: Maximo Adapter for Primavera (March 24) Cloud Computing (April 7)

	itSMF eSymposium The IT Service Management Forum's monthly online conference. Next event: March 19: 19 Mar '09 - 10:00am New York / 2:00pm London / 10:00pm Singapore Topic: The Next Generation Service Desk Past events are also available for replay. Register for this event.

	IBM @ RSA 2009 San Francisco, Calif., April 20-24, 2009 Join IBM at the RSA Conference. IBM General Manager, Brian Truskowski, Internet Security Systems (ISS), will be presenting a keynote: Business-driven Security: Mission Possible? Past events are also available for replay. Be our guest. Download your free expo pass!

	Pulse Comes To You 2009 Beginning May 12, the education and learning experience of IBM�s premier service management event comes to a city near you! Bookmark this page as dates and cities get announced

	Pulse 2010 Las Vegas, Nev., Feb. 21-24, 2010 It's never too early to plan your business calendar. Find out how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities. Learn more

What is your organization's involvement with the IT Infrastructure Library?

We have deployed ITIL broadly in our organization.

45%

We have a limited ITIL deployment.

22%

We do not use ITIL but plan to implement it within the next 12 months.

17%

We have not deployed ITIL and have no plans to do so.

16%